Terms of Service — StreamZen

Last updated: January 1, 2026

Welcome to StreamZen ("we", "us", "our"). By accessing or using our IPTV subscription service at https://streamzen.ca ("Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

1. Service description

StreamZen provides a subscription-based IPTV streaming service that delivers live television channels, video-on-demand content and electronic programme guide (EPG) data over the internet. Access is provided via the IBO Player application on a single authorised device per subscription. Our setup guide explains installation on every supported device.

2. Account registration

• You must provide accurate, complete and current information during registration.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must be at least 18 years of age, or the legal age of majority in Canada, to create an account.
• You are responsible for all activity that occurs under your account.
• Notify us immediately at [email protected] if you suspect unauthorised use of your account.

3. Subscription plans and payment

StreamZen offers subscription plans of 1, 3, 6 and 12 months, plus a discounted introductory 1-month plan for new customers at CA$10.99. Current prices for all plans are displayed on our pricing page and at checkout.

• All prices are shown and charged in Canadian dollars (CAD).
• Subscriptions are activated immediately upon payment confirmation.
• Payments are processed securely. StreamZen does not store payment card details.
• Subscriptions do not auto-renew unless explicitly stated at checkout.

4. Refund policy

All sales are final once an account has been activated. Due to the immediate digital nature of the Service:

• No refunds are issued after account activation.
• Exceptions apply only in cases of: (a) a verified service outage exceeding 72 consecutive hours, in which case a pro-rata credit may be issued; or (b) a confirmed duplicate charge, which will be refunded in full.
• Refund requests must be submitted to [email protected] within 7 days of the qualifying event.

Our full refund policy sets out the process in detail.

5. Acceptable use

You agree to use the Service solely for personal, non-commercial viewing. You must NOT:

• Share, resell, redistribute or sublicense your account credentials to any third party.
• Use the Service to broadcast, publicly display or re-stream content.
• Attempt to circumvent any access controls, DRM protections or authentication systems.
• Use automated tools, bots or scrapers to access the Service.
• Use the Service in a manner that violates any applicable law in Canada or elsewhere.
• Use the Service to access content in regions where such access is prohibited.

Violation of these terms will result in immediate account termination without refund. Commercial redistribution is available only through our authorised reseller programme.

6. Device limitation

Each subscription allows access on one (1) device at a time. Concurrent streaming on multiple devices is not permitted. The Service is compatible exclusively with the IBO Player application. StreamZen does not provide support for third-party applications.

7. Service availability

StreamZen strives to maintain 99.9% uptime. However, we do not guarantee uninterrupted, error-free service. The Service may be temporarily unavailable due to:

• Scheduled maintenance (announced in advance where possible)
• Unplanned technical issues
• Third-party content provider disruptions
• Force majeure events

StreamZen is not liable for interruptions beyond our reasonable control.

8. Intellectual property

All content delivered through the Service — including live channels, VOD, logos and EPG data — is the property of their respective content owners and licensors. StreamZen does not claim ownership of third-party content. You receive a limited, non-exclusive, non-transferable licence to view content for personal use only.

The StreamZen name, logo and website design are the property of StreamZen and may not be used without written permission.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms, without prior notice and without refund. You may cancel your subscription at any time by contacting [email protected]; access will continue until the end of the paid period.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STREAMZEN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 30 DAYS PRECEDING THE CLAIM.

13. Governing law

These Terms are governed by the laws of Canada. Any disputes shall be resolved exclusively in the courts of Canada.

14. Changes to these terms

We may update these Terms at any time. We will notify users of material changes by posting the new Terms at https://streamzen.ca/terms.html with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance.

15. Contact